Reference

How dugemselot Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit through DANA, OVO, or GoPay, and use our lobby — and how we keep that data secure.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and device policyYour data access rightsContact us to request changes
dugemselot How dugemselot Handles Your Personal Data
DATA HANDLING PRACTICE

How We Protect and Manage Your Information

We apply security measures at every layer of your account — from the moment you log in to the point a withdrawal lands back in your DANA, OVO, or GoPay wallet. Cookies, retention periods, and third-party data sharing are each handled under a clear internal policy. Players in Yogyakarta and across Indonesia access the same protections regardless of device or session type.

Account Security

Login sessions are protected by OTP verification sent to your registered mobile number. Any new device attempting to access your account triggers an additional confirmation step before the lobby loads.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which pages need improvement. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account records and transaction logs — including DANA, OVO, and GoPay payment references — are retained only as long as required to operate your account and meet applicable legal obligations.

Third-Party Sharing

We share data with payment processors like DANA, OVO, and GoPay only to the extent needed to complete your transaction. We do not sell your personal data to advertisers or unrelated third parties.

PRIVACY CONTACT

Reach Us About Your Privacy Rights

If you want to request access to the data we hold on you, ask us to correct inaccurate details, or raise a concern about how your information is being used, our support team handles these requests directly. Reach out through any of the channels below and include your registered account email so we can locate your records quickly and respond without delay.

Live Chat Start a live chat session from inside your account dashboard. Select the Privacy or Account Help topic so your request reaches the right team straight away.
Email Support Send your data request or privacy concern to our support email address shown in your account settings. Include your registered name and account ID for faster processing.
In-App Help Open the Help section inside the dugemselot mobile interface, choose Account and Privacy, then submit your query. Responses are sent to your registered email address.

Your Privacy Questions Answered

These are the questions we receive most often about how your data is handled on our platform. If you do not see your question here, reach out through live chat or email from your account settings and we will respond directly.

We collect your name, email address, and mobile number during registration. If you add a payment method like DANA or OVO, we also record the wallet identifier linked to your account.

No. We never store your wallet PIN, password, or full payment credentials. Only the wallet identifier and transaction reference are saved to match payments to your account.

Send a data access request through live chat or the support email shown in your account settings. Include your registered email address so we can locate your records and respond promptly.

You can request deletion of personal data that is no longer required for active account operation. Some records must be retained for the period required by applicable law before full deletion is possible.

We use session cookies to keep you logged in and analytics cookies to improve the lobby experience. You can disable non-essential cookies through your browser settings without affecting core account functions.

Data is shared only with payment processors such as DANA, OVO, and GoPay to complete your transactions. We do not sell or transfer personal data to unrelated third parties for marketing purposes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.